Hotel LE saint-rémy
Privacy policy
Privacy Policy
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le Saint-Remy
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Published on 02/03/2026
Your privacy is important to us. We understand that your trust in us is our priority and that is why this privacy statement applies to our website https://www.le-saint-remy.fr (hereinafter the ‘Site’) and to all relationships or otherwise existing between Le Saint-Rémy and its customers as well as its partners. We take the protection and respect of the privacy of the users of our website seriously and take the necessary measures to guarantee it. Le Saint-Rémy ensures the protection of users’ personal data in accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
What is a privacy policy? It is a written document that explains to you, as a user of our website, the personal information we collect about you when you browse our site. We therefore undertake to respect the confidentiality of the personal information we collect in the ways described below. Our users will find in this « Privacy Policy » the personal information we collect about them, the purposes for which this information is used, the means of collecting it, the means available to users to object to collection and the security measures taken to protect their personal information. Personal information » or « personal data » refers to any information that can be used to identify a user, such as surnames, first names, postal and e-mail addresses, telephone numbers, IP addresses, computer connection identifiers, etc. The information collected is used only for the purpose for which it was collected. The information collected is used solely for the purposes for which it was collected.
Through the Site, Le Saint-Rémy may collect the personal data of any person who sends a question to Le Saint-Rémy via the « Contact » section of the Site, books a stay online or subscribes to the Site’s newsletter. The collection and processing of personal data transmitted by the user to Le Saint-Rémy are subject to the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
The Site provides you with a form allowing you to invoke your rights relating to the protection of your privacy. Simply click on the following link: https: //www.le-saint-remy.fr/fr/formulaire-rgpd
Please read our Cookie Policy and that of Le Saint-Rémy carefully.
Le Saint-Rémy may collect and process the personal data listed below when you fill in a contact form or any other form on our website https://www.le-saint-remy.fr.
In addition, Le Saint-Rémy automatically collects anonymous information about your use of our site and its services. For example, Le Saint-Rémy will automatically record the parts of the website you visit, the web browser you use, the website you were visiting when you received access to the website and your IP address. We cannot identify you on the basis of this data, but it enables Le Saint-Rémy to compile statistics on the use of the website and its audience and to send more targeted communications. The personal information we collect is done so through the methods described below in section « 2 – Methods of collecting personal data ».
Your personal data is collected in the following ways:
The personal data collected by Le Saint-Rémy is therefore expressly and voluntarily provided by you.
https://www.le-saint-remy.fr may process all or part of the data collected in order to:
Le Saint-Rémy is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred or ceded to third parties for any reason whatsoever, without your consent, apart from what is necessary to respond to a request and/or transaction within the framework of customer relationship management, the provision of Le Saint-Rémy ‘s services and their optimization.
For Personal Data collected in connection with the creation of the User’s personal account and browsing on the Site, the person responsible for processing personal data is: Géraldine Forestier de Cespédes.
As the party responsible for processing the data it collects, https://www.le-saint-remy.fr undertakes to comply with the legal provisions in force. In particular, it is its responsibility to determine the purposes of its data processing, to provide its prospects and customers, once their consent has been obtained, with full information on the processing of their personal data, and to keep a register of such processing in accordance with the facts.
Where the Site processes personal data, Le Saint-Rémy takes all reasonable steps to ensure that the personal data is accurate and relevant to the purposes for which the Site processes it.
https://www.le-saint-remy.fr refrains from processing, hosting or transferring information collected from its customers to a country outside the European Union or recognized as « non-adequate » by the European Commission without informing the customer in advance. However, the Site remains free to choose its technical and commercial subcontractors provided that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
The Site does not sell your personal data, which is therefore only used by necessity or for statistical and analysis purposes. We undertake not to sell, trade or transfer your personally identifiable information to third parties. If it is necessary for Le Saint-Rémy to disclose your personal data to third parties, the third party concerned will be required to use your personal data in accordance with the provisions of this « Privacy Policy ». We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law.
Notwithstanding the foregoing, Le Saint-Rémy may disclose your personal data :
Le Saint-Rémy undertakes to take all necessary precautions to protect the security of your personal information, and in particular to ensure that it is not disclosed to unauthorized persons. However, if an incident affecting the integrity or confidentiality of customer information is brought to the attention of https://www.le-saint-remy.fr, it must inform the customer as soon as possible and inform him of the corrective measures taken. Furthermore, the Site does not collect any « sensitive data ».
The User’s personal data may be processed by the Site’s subsidiaries and subcontractors (service providers), exclusively for the purposes of this « Privacy Policy », such as :
Within the limits of their respective responsibilities and for the purposes mentioned above, the main people likely to have access to https://www.le-saint-remy.fr data are our customer service agents.
In all other cases, Le Saint-Rémy will not sell, rent or transfer your personal data to third parties, unless it has obtained your authorization to do so and has entered into a data processing contract with the third party concerned that includes the necessary guarantees regarding confidentiality and respect for your personal data in the context of the protection of your private and professional life. If you do not wish your personal data to be communicated to third parties, you may object to this at the time of collection or at any time thereafter, as indicated in section « 8 – Rights relating to the protection of your privacy ».
Unless a longer retention period is required or justified by law or by compliance with another legal obligation, for example 10 years for accounting documents, Le Saint-Rémy will retain your personal data for a period of 13 months from the last contact with the hotel in the case of a prospect and for a period of 13 months in the case of Le Saint-Rémy customers in order to achieve and fulfill the purposes described in the « Privacy Policy » statement, in section « 3 – Use of personal data ».
In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: No. 2016-679), users of the Site may make use of their rights relating to the protection of privacy, as set out below:
As soon as the Site becomes aware of a User’s death, and in the absence of any instructions from the User, Le Saint-Rémy undertakes to destroy the User’s data, unless its retention is necessary for evidentiary purposes or to comply with a legal obligation.
If the User wishes to be able to exercise these rights on the Site, you may send us a notification informing us of the right(s) you wish to see applied to the use of your personal data. You may exercise these rights free of charge by contacting Géraldine Forestier de Cespédes, by e-mail at contact@le-saint-remy.fr, or by post at Le Saint-Rémy, 16 Boulevard Victor Hugo, 13210 Saint-Rémy-de-Provence, France, specifying in the subject line of the e-mail or letter « Rights relating to the protection of your privacy » or by filling in the request form at the following address: https: //www.le-saint-remy.fr/formulaire-rgpd.
In this case, the User must indicate the personal data he/she would like https://www.le-saint-remy.fr to correct, update or delete, identifying him/herself precisely with a copy of an identity document (ID card or passport). Requests for the deletion of personal data will be subject to the obligations imposed on Le Saint-Rémy by law, in particular as regards the retention or archiving of documents.
In addition, you can always update, modify and/or verify, via your account, your personal data that you were required to provide when creating your customer account. If you no longer wish to receive newsletters, information bulletins on our services or advertising, you can unsubscribe at any time by clicking on the « unsubscribe » button at the bottom of any e-mail from Le Saint-Rémy.
Le Saint-Rémy is committed to taking reasonable physical, technological and organizational precautions to prevent unauthorized access to, loss, misuse or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information.
Data collected and stored via the Site is hosted by an outside company, Thaïs PMS, which provides all-in-one hotel reservation management software.
Thaïs PMS is a company that provides hotel management software on the cloud, of the PMS (Property Management System) type. It complies with both French and European legislation on the protection of personal data, in accordance with the General Data Protection Regulation (RGPD).
Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is totally secure. Consequently, we cannot guarantee absolute security.
If we become aware of a breach of security, we will inform the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their account, and to providing them with all necessary information to help them comply with their own regulatory reporting obligations.
No personal information of the user of the Site is published without the user’s knowledge, exchanged, transferred or sold on any medium whatsoever to third parties.
Le Saint-Rémy has the right to update this « Privacy Policy » statement by installing a new version on the https://www.le-saint-remy.fr website . You are advised to regularly check the website and the relevant page on which the « Privacy Policy » is reproduced to ensure that you are aware of any new terms and conditions.
The Site may contain hypertext links to other websites. In no event shall Le Saint-Rémy be responsible for the ‘Privacy Policy’ or privacy practices of any third party.
By using our website https://www.le-saint-remy.fr, you are obliged to accept this « Privacy Policy » as well as the « Terms and Conditions » by checking the boxes present when collecting information in order to benefit from Le Saint-Rémy‘s services.
If you have any complaints regarding the manner in which Le Saint-Rémy collects, uses and/or processes your personal data, you may contact us, in the first instance, so that we may resolve the complaint(s). If this does not suffice, Site Users may lodge a complaint with the supervisory authorities, and in particular with the Commission Nationale de l’Informatique et des Libertés (CNIL), by following the link below: https: //www.cnil.fr/fr/plaintes
If you have any questions about the « Privacy Policy » or the way in which Le Saint-Rémy collects, uses or processes your personal data, please contact us by e-mail at contact@le-saint-remy.fr, or by post at Le Saint-Rémy, 16 Boulevard Victor Hugo, 13210 Saint-Rémy-de-Provence, France.