Hotel LE saint-rémy
Terms and conditions of use
Terms & Conditions
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le Saint-Remy
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Published on 02/03/2026
Use of the https://www.le-saint-remy.fr website (hereinafter referred to as the « Site ») implies full acceptance of the Terms and Conditions of Use set out below. These conditions of use may be modified or supplemented at any time, and Site users are therefore advised to consult them regularly.
This website is normally accessible to users at all times. The site may be interrupted for technical maintenance purposes, in which case users will be informed in advance of the dates and times of the intervention.
The website is regularly updated by https://www.le-saint-remy.fr. In the same way, the general conditions of use may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to become familiar with them.
This website, accessible at https://www.le-saint-remy.fr (hereinafter the « Site ») is the property of LE SAINT REMY (hereinafter Le Saint-Rémy).
To contact us :
This website, accessible at https://www.le-saint-remy.fr, is designed and developed by Diadao Productive, a limited liability company (SARL) with capital of 100,000.00 euros, registered in the Montpellier Trade and Companies Register under number 443 748 397 00041, with intra-community VAT number FR34443748397, whose head office is located at Zone Ecoparc – 625 Avenue de la Saladelle 34130 Saint-Aunès – France.
Diadao is a digital and marketing agency dedicated to hospitality and tourism (hotels, restaurants, spas and tourism players). The website’s artistic director is Mr Serge Bija, in his capacity as Diadao founder.
To contact them :
Address: Zone Ecoparc – 625 Avenue de la Saladelle 34130 Saint-Aunès – France
Telephone: +33 (0)4 67 40 22 73
E-mail: contact@diadao.fr
Website: https: //www.diadao.fr
The website, accessible at https://www.le-saint-remy.fr/, is hosted by O2switch, a simplified joint-stock company (SAS) with capital of 100,000.00 euros, registered in the Clermont-Ferrand Trade and Companies Register under number 510 909 807 00032, whose head office is at Chemin des Pardiaux 63000 Clermont-Ferrand – France.
To contact them
The Site and its components may contain confidential information or information protected by intellectual property legislation or any other applicable law.
Unless otherwise indicated, the Site’s content, general structure, texts, images, animated or not, and sounds are the exclusive property of Le Saint-Rémy. The user is prohibited from copying, modifying, creating a derivative work, assembling, decompiling, assigning, sublicensing or transferring, in any manner whatsoever, any element of the Site or the Content, except for personal use.
Any total or partial representation of this Site and its Contents, by any process whatsoever, without the express prior authorization of Le Saint-Rémy is prohibited and constitutes an infringement punishable under the French Intellectual Property Code.
Credits
Text: © Le Saint-Rémy
Photos : © Reyhana TAMBOURA – @ LE SAINT REMY – @lephotographedudimanche – All rights reserved.
By connecting to the Site, the user agrees to accept from Le Saint-Rémy a license to use the Site Content strictly limited to the following imperative conditions:
This license is non-exclusive and non-transferable. The right of use granted to the user/internet surfer is personal and private: in other words, any reproduction of the site’s content on any medium whatsoever for collective or professional use, even internally within the company, is prohibited. The same applies to any communication of this content by electronic means, even on a company intranet or extranet.
The right of use includes only the authorization to consult the site and its contents. This use only includes authorization to reproduce for storage for the purposes of representation on a single-user screen and reproduction in one copy, for back-up copies and hard copies. Any other use is subject to the express prior authorization of Le Saint-Rémy. Violation of these provisions shall subject the offender and all persons responsible to the criminal and civil penalties provided for by French law.
The Site has been developed using the Wordpress CMS (PHP, HTML, JavaScript, CSS).
The website cannot be held responsible for any material damage arising from use of the Site. In addition, the user of the Site undertakes to access the website using recent, virus-free equipment and with an up-to-date browser.
The Website is hosted by a service provider, O2Switch, on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).
The aim is to provide a service that ensures the best rate of accessibility. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible time, in particular for maintenance purposes, to improve its infrastructures, in the event of infrastructure failure, or if the services generate traffic deemed abnormal.
The Saint-Rémy and the host cannot be held responsible in the event of malfunctioning of the Internet network, telephone lines or computer equipment, in particular due to network congestion preventing access to the server.
Le Saint-Rémy, with capital of 650,000.00 euros, registered in the Tarascon Trade and Companies Register under number 827 731 563 00025, is responsible for processing the data collected on the Site. The person responsible for collecting this data is Géraldine Forestier de Cespédes, in her capacity as Owner.
The data collected and stored is hosted by Thaïs PMS, a limited liability company (SARL), with a capital of 5,000.00 euros, registered in the Lons-le-Saunier trade and companies register under number 494 261 035 00013, whose registered office is located at 245 Mont Noir de Bise, 39150 Lac des Rouges Truites.
Thaïs PMS is a company that provides PMS (Property Management System) software for hotel-restaurant management to simplify the organization of establishments.
To contact them :
The user is informed that in accordance withArticle 32 of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: No. 2016-679), the information he or she communicates via the forms present on the Site is required to respond to his or her request and is intended for the departments in charge of responding to his or her request for the purposes of following up this request. The information collected on this Site via the form(s) will be kept for a period of 13 months for occasional visitors and 13 months for LE SAINT REMY customers. After these periods, personal data will be deleted or made anonymous.
In accordance with the provisions of Articles 39 and 40 of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: n° 2016-679), the user has the right to access, rectify, update and delete information concerning him or her, which may be exercised by contacting the management by e-mail at admin@lesaintremy.fr, or by post at 16 boulevard Victor Hugo, 13210 Saint Rémy de Provence, specifying in the subject of the e-mail or post « Rights relating to the protection of your privacy » and enclosing a copy of his or her proof of identity. The Site also provides a form enabling you to exercise your rights. Simply click on the following link: https: //www.le-saint-remy.fr/fr/formulaire-rgpd.
You also have the right to give instructions concerning the fate of your data after your death.
In accordance with the provisions ofArticle 38 of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679). Users may also object, on legitimate grounds, to their data being processed without reason and without charge to their data being used for commercial prospecting purposes.
Users of the Site are required to comply with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: no. 2016-679), the violation of which is punishable by criminal penalties. In particular, it must refrain, with regard to the nominative information it accesses, from any collection, any misappropriate use, and generally speaking, from any act likely to infringe the privacy or reputation of individuals.
The https://www.le-saint-remy.fr website uses the SSL (Secure Socket Layer) security protocol, the most widely used in the world. It is used to secure and encrypt information transmitted between Le Saint-Rémy and website users. Browsers are alerted to the presence of SSL security by the display of a padlock and the https protocol in the URL.
Browsers are alerted to the presence of SSL security by the display of a padlock and the https protocol in the URL. You can therefore send information securely to Le Saint-Rémy.
To ensure the security and confidentiality of personal data, the Site uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.
When processing personal data, the Site takes all reasonable steps to protect them against loss, misuse, unauthorized access, disclosure, alteration or destruction.
Information that is essential for responding to user requests, such as the user’s surname, first name, address and e-mail address, is marked with an asterisk on collection forms. Le Saint-Rémy will not be able to process users’ requests unless they complete the fields marked with an asterisk.
Data storage solution subcontractor:
For online booking services, user data is stored on a centralized server hosted by the service provider Thaïs PMS.
When booking on the Site, the browser/user is redirected to a subcontractor offering a reservation and payment management solution.
The personal data collected is shared with Thaïs PMS, whose head office is located at 245 Mont Noir de Bise, 39150 Lac des Rouges Truites.
The data collected and stored is shared with the Thaïs PMS company whose head office is located at LAC-DES-ROUGES-TRUITES (39150).
To contact them :
Address: LAC-DES-ROUGES-TRUITES (39150)
Phone number: (0)7 85 45 12 39
Contact form: contact@thais-pms.com
Website: https: //thais-pms.com/
Privacy policy: https: //thais-pms.com/politique-confidentialite
When accessing the Site, a cookie may be automatically installed and stored temporarily on the user’s browser or hard disk.
A cookie is a block of data that does not allow users to be identified, but is used to record information relating to the user’s navigation in order to facilitate use of the Site (such as the pages consulted, the date and time of consultation, etc.). The information collected on this site will be kept for a period of 13 months. You can configure your browser to be informed of the presence of cookies and, if necessary, to refuse them, as described at the following address https://www.cnil.fr/fr/cookies-et-autres-traceurs.
Users have the right to access, withdraw and modify personal data communicated via cookies under the conditions indicated above. Users have the right to prevent cookies from being stored by configuring their browser. However, this operation will result in the deletion of all cookies used by the browser, including those used by other websites, which may lead to the alteration or loss of certain parameters or information. For further information, please consult our Cookie Policy.
The operating company invites you to consult the CNIL website at the following address: CNIL website, CNIL advice on how to manage cookies on your browser.
Any Le Saint-Rémy trademarks that may appear on the Site are the exclusive property of Le Saint-Rémy. Any total or partial reproduction of these trademarks without the express authorization of Le Saint-Rémy is therefore prohibited.
Le Saint-Rémy shall not be held liable for any hypertext links provided on this Site to other resources on the Internet. Users of the Site may not set up a hypertext link to this Site without the express prior authorization of Le Saint-Rémy.
After express and prior authorization from Le Saint-Rémy, the hypertext link https://www.le-saint-remy.fr must be accompanied by a brief and precise description informing the Internet user of the interest and exact nature of Le Saint-Rémy’s activity. The link must be visible and may appear in the « Partners » tab of your site. To obtain the express prior consent of Le Saint-Rémy, please contact us by e-mail at contact@le-saint-remy.fr, or by post at 16 boulevard Victor Hugo, 13210 Saint Rémy de Provence, FRANCE, specifying « Hypertext links » in the subject line of the e-mail or post and enclosing the URL address of your site and the location of the link https://www.le-saint-remy.fr.
For any information or request for reproduction of content appearing on the Site (text, graphics, illustrations, animated or non-animated images and sounds), whatever the medium, users are invited to send their request by e-mail to contact@le-saint-remy.fr, specifying « Reproduction authorization » in the subject line and enclosing the part of the content you wish to reproduce as well as the context of this request.
Le Saint-Rémy makes every effort to ensure that the information published on the Site is accurate and up-to-date. The information contained on the Site is not contractual and is subject to change without notice. Le Saint-Rémy reserves the right to modify the content of the Site and these General Conditions of Use at any time and without notice. Such modifications are binding on you and we recommend that you consult the Site regularly to check the general conditions of use in force. However, Le Saint-Rémy cannot guarantee the accuracy, precision or completeness of the content available on the Site and invites the user to contact Le Saint-Rémy directly.
Le Saint-Rémy respects your privacy and is committed to protecting it. The purpose of this statement is to inform you of our privacy policy and practices, and of the choices you can make about the way your information is collected online and how that information is used. The website and our activities are governed by French law. In the event of any dispute arising from your use of our website, the French courts shall have exclusive jurisdiction. For further information, please consult our Privacy Policy.
In accordance with the provisions of Articles L. 612-1 et seq. of the French Consumer Code, any consumer has the right to have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of a dispute between him or her and a professional, in this case Le Saint-Rémy. To this end, Le Saint-Rémy guarantees consumers effective recourse to a consumer mediation system. The procedures for implementing the mediation process are specified by decree of the Conseil d’Etat.
To facilitate access to mediation and in accordance with legal obligations, Le Saint-Rémy designates the following mediator as a referent for the resolution of consumer disputes:
Médiateur du Tourisme et du Voyage (MTV) Website to contact the mediator: https: //www.mtv.travel/saisir-le-mediateur/
Consumers may refer unresolved disputes with Le Saint-Rémy directly to the Tourism and Travel Ombudsman, following the instructions and procedures indicated on the above-mentioned website. The request for mediation must be made within a reasonable time of the written complaint to Le Saint-Rémy.
It should be noted that mediation is a voluntary and non-binding process for both parties. It does not replace traditional legal remedies should mediation fail.
Right of withdrawal :
In application of the provisions of article L 221-28 of the French Consumer Code, the accommodation services offered on the Site by the Hotel are not subject to the application of the right of withdrawal. Consequently, the services ordered on the Site are subject exclusively to the cancellation and modification conditions set out in these General Terms and Conditions, and the Customer may not invoke the right of withdrawal.
Bloctel opposition list :
The Bloctel opposition list enables you to register free of charge on an official list to express your refusal of telephone canvassing: https: //www.bloctel.gouv.fr/
Le Saint-Rémy makes every effort to ensure that the information published on the Site is accurate and up-to-date. Le Saint-Rémy reserves the right to modify, at any time and without prior notice, the content of the Site as well as these general conditions of use. You are bound by any such modifications and we recommend that you consult the Site regularly.
The operating company invites you to consult the CNIL website at the following address: CNIL website, Cookies and other tracers.